Front Desk Reception

Job Locations US-OR-Portland
Job ID
2021-1256
# of Openings
2
Category
Guest Experience
Type
Regular Part-Time

Become a part of the team behind the team.

 

As employees of the Portland Trail Blazers at the Rose Quarter, we do more than basketball. We bring people together to create extraordinary moments and lasting memories through the power of sports and entertainment. We are pioneers and innovators. We look for people who push boundaries, who dream, who are committed to inclusivity – who want to contribute to Rip City!

 

As our Front Desk Receptionist, you will deliver exceptional customer service as the first point of contact for in person, telephone and online chat communication for guests of the Rose Quarter Campus and the Portland Trail Blazers. The ideal match for this position is an individual with a positive attitude and a polished, professional approach that supports the values of our organization.

Day-to-day:

  • Exhibit a fun, upbeat, friendly demeanor, and professional appearance always.
  • Greet and provide information to team members and visitors ensuring that their needs are met in a timely fashion.
  • Maintain a proven understanding of campus operations and event policies and procedures to optimally assist with general questions
  • Be knowledgeable of various points of interest available for the enjoyment and entertainment of our guests
  • Supervise and respond appropriately to calls, emails and chatbot inquiries that are received from the public
  • Process outgoing and incoming mail including regular mail, shipping, and courier services.
  • Keep work areas throughout the office clean and stocked.
  • Stock office supplies and kitchen supplies in all suites
  • Assist in maintaining office equipment: stocking paper, changing toners, troubleshooting, making service calls, assisting staff
  • Updating organizational, RCM and TBI, phone lists

We’d like to hear from you if you:

  • Minimum one year experience in an administrative support role.
  • Take accurate and complete messages.
  • Can transfers calls as required to the appropriate team or team member.
  • Can provide callers with information such as upcoming event information, directions, and other related information.
  • Provide clear verbal communications skills to represent Rose Quarter and Rip City Management in a thoughtful, professional, and friendly manner.
  • Enjoy greeting all guests and team members by providing a welcoming environment.
  • Maintain a safe and clean reception area.
  • Offer inclusive customer service to all team members and guest.
  • Can sit at a desk for long periods of time.
  • Possess strong organizational skills and detail orientation.
  • Can work effectively and independently under pressure and/or time constraints yet maintains accuracy.
  • Can work evening and weekend hours.

Offers of employment are conditional upon proof of COVID-19 vaccination or approval of a medical or religious exemption and accommodation from the company and the results of a background investigation. We consider qualified applicants with criminal histories and review results on an individual basis.

 

The Portland Trail Blazers at the Rose Quarter embraces diversity and inclusion. We celebrate individual expression and uniqueness on our campus. We do not tolerate harassment or discrimination. We are committed to hiring individuals that reflect the community we serve without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, genetic information, or other legally protected characteristics. We are an equal opportunity employer.

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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