Guest Experience Supervisor (Part-Time)

Job Locations US-OR-Portland
Job ID
2021-1214
# of Openings
10
Category
Guest Experience
Type
Event Based Part-Time

Become a part of the team behind the team.

 

As employees of the Portland Trail Blazers at the Rose Quarter, we do more than basketball. We bring people together to create extraordinary moments and lasting memories through the power of sports and entertainment. We are pioneers and innovators. We look for people who push boundaries, who dream, who are committed to inclusivity – who want to contribute to Rip City!

 

As our Guest Experience Supervisor, you will assist in delivering a phenomenal fan experience by assuming the role of a team leader, communicator, problem solver, and example for our team of Guest Experience Attendants.

Event Duties:

  • Conducting pre-event briefings with the team for events.
  • Ensuring that all guests and employees are aware of and following building policies.
  • Responsible for completing incident reports, nightly reports and collecting witness statements.
  • Scheduling appropriate breaks to Guest Experience Attendants.
  • Assisting with crowd flow, which could include emergency situations and evacuations.
  • Assisting guests with special needs.
  • Serves as the escalation point to resolve guest concerns and complaints regarding customer service-related situations
  • Coordinate resolution of ticketing issues, including but not limited to, seat relocation, mobile ticket disputes, and access control hardware.

Crucial Duties Included:

The following duties are critical to the position and are the primary reasons for which the position exists.

  • You must be able to understand and communicate conversational English, including following verbal and written direction.
  • You possess effective interpersonal and oral communication skills.
  • You demonstrate the ability to work as a team and direct a team with people of different backgrounds and abilities.
  • You can frequently climb stairs, move barriers and boxes up to 25 pounds, and handout materials up to 25 pounds.
  • You can bend, reach, and hold equipment, frequently.
  • You can work in areas with exposure to extreme heights and confined spaces (elevators or stairwells).
  • You can be on your feet and moving around the venue and Rose Quarter campus for several hours at a time.
  • You can work outdoors and in areas with exposure to heat and cold.
  • The ability to rotate duties as needed and perform other reasonable job-related duties.

We’d Like to Hear from You if:

  • You have a minimum of 1-year customer service experience.
  • You can meet the essential functions of the job, as listed above.
  • You are a minimum of 18 years old.
  • You are available to work 70% of all Rose Quarter Campus events each month
  • You enjoy interacting with all individuals (fellow employees and guests) in a friendly and effective manner
  • You are a positive influence on the team and a dedicated problem solver.
  • You remain calm and composed when dealing with guests.
  • You are comfortable working in large crowds
  • You can work flexible hours (evenings, often with call time 2-3 hours prior to the event time, weekends, and holidays).

Offers of employment are conditional upon the results of a background investigation. We consider qualified applicants with criminal histories and review results on an individual basis.

 

The Portland Trail Blazers at the Rose Quarter embraces diversity and inclusion. We celebrate individual expression and uniqueness on our campus. We do not tolerate harassment or discrimination. We are committed to hiring individuals that reflect the community we serve without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, genetic information, or other legally protected characteristics. We are an equal opportunity employer.

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

 

 

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